Boutique hotel South Congress, Austin 14 rooms
Beautiful photos, almost no direct bookings. So I rebuilt the homepage around one job: fill rooms without handing a cut to the booking sites.
The Marisol is the kind of place you'd screenshot — a small hotel just off South Congress, good morning light, a planted courtyard, locally-roasted coffee in the lobby. The guests are weekenders from Dallas and Houston, design-minded travelers doing SoCo and the food trucks, and the occasional wedding block.
People choose it on feel and reviews. Word of mouth is strong. The product is genuinely good — which is exactly why the website was so frustrating.
The old site was a full-screen photo slideshow with the personality of a screensaver. No obvious way to check availability. Rates were buried two clicks deep. The reviews — their best asset — lived on a separate page nobody visited. And on a phone, the booking widget half-loaded and then gave up.
So guests did the rational thing: they found The Marisol on Instagram, then booked through Expedia or Booking.com because it was easier. Every one of those reservations quietly skimmed 15–20% off the top — and the hotel never got the guest's email.
I cut the slideshow and built the homepage around a single job: book direct.
No discovery phase, no 40-page strategy doc. Just the homepage, the booking path, and the words, fixed.
"If this were a live client, I'd watch one number with them: direct bookings as a share of the total. Move that from a third to nearly half over a season and the refresh pays for itself several times over — and they finally own the guest relationship instead of renting it."
What it looks like
Next refresh
Concept refresh · Med spaA site as calm and premium as the room you walk into. →
Send it over. I'll record a free audit and tell you exactly what I'd change first.
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