All work
Concept refresh

The Marisol

Boutique hotel South Congress, Austin 14 rooms

Beautiful photos, almost no direct bookings. So I rebuilt the homepage around one job: fill rooms without handing a cut to the booking sites.

the vibe was already
there. the site wasn't.
Industry
Boutique hospitality
Location
South Congress, Austin
Project
Concept refresh
The focus
Direct bookings & trust
01
The business

A 14-room hotel that people already love.

The Marisol is the kind of place you'd screenshot — a small hotel just off South Congress, good morning light, a planted courtyard, locally-roasted coffee in the lobby. The guests are weekenders from Dallas and Houston, design-minded travelers doing SoCo and the food trucks, and the occasional wedding block.

People choose it on feel and reviews. Word of mouth is strong. The product is genuinely good — which is exactly why the website was so frustrating.

02
The problem

A gorgeous slideshow that booked almost nothing.

The old site was a full-screen photo slideshow with the personality of a screensaver. No obvious way to check availability. Rates were buried two clicks deep. The reviews — their best asset — lived on a separate page nobody visited. And on a phone, the booking widget half-loaded and then gave up.

So guests did the rational thing: they found The Marisol on Instagram, then booked through Expedia or Booking.com because it was easier. Every one of those reservations quietly skimmed 15–20% off the top — and the hotel never got the guest's email.

every "easier" OTA booking =
~18% gone, and no guest to win back.
03
What I did

One scroll. One obvious thing to do.

I cut the slideshow and built the homepage around a single job: book direct.

  • Put a sticky "Check availability" up top that actually works on a phone.
  • Rewrote the page around the three real reasons people pick them — the location, the light, the courtyard breakfast.
  • Pulled their best reviews and a real guest photo to the very top.
  • Made the book-direct perk — free late checkout — impossible to miss.

No discovery phase, no 40-page strategy doc. Just the homepage, the booking path, and the words, fixed.

04
What I'd expect
Concept refresh — projected, not actual
30→45%direct-booking share I'd target in one season
~$30kannual OTA commission I'd aim to claw back
<2smobile load, down from 6s+

"If this were a live client, I'd watch one number with them: direct bookings as a share of the total. Move that from a third to nearly half over a season and the refresh pays for itself several times over — and they finally own the guest relationship instead of renting it."

What it looks like

Same hotel. A homepage that asks for the booking.

Before
After

The part that mattered most: a booking flow that works in your hand.

Next refresh

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